Mattresses – Lifetime Warranty

• Only for Origin Adapt™️ Hybrid Mattress and Origin LumbarCloud™ mattress

Your mattresses are eligible for a 365-night free trial, beginning from the date of delivery. If you are not satisfied within this period, you may return the product in accordance with our Return Policy.

All mattresses’ models are covered by a lifetime warranty for the original purchaser, which applies only to manufacturing defects. In the event of a valid warranty claim, we will provide a one-time replacement, subject to a delivery fee of $99.

Your mattress is protected by a lifetime warranty against defects in materials and workmanship for the original purchaser.

This warranty covers:
• Sagging or indentations greater than one (1) inch, measured without weight applied.
• Cracking or splitting of the foam under normal household use.
• A one-time replacement of the mattress, subject to a delivery fee of $99.

Please note that any replacement provided under this warranty does not restart or extend the original warranty or trial period.

This warranty does not cover:
• Normal wear and tear, cosmetic imperfections, or changes in comfort preference.
• Damage caused by improper use, unsanitary conditions, dampness, mold, or commercial use.
• Purchases made through unauthorised sellers or resale platforms.
• Mattress handles are designed for positioning only — not for lifting or carrying. Any damage caused by lifting, dragging, folding, bending, or pulling the mattress, or by improper use of the handles, is not covered under warranty. This includes fabric tears, damaged seams, cuts from opening the packaging, and similar physical damage.

1. Email support@originmattress.com with order number and reason for return/warranty claim.
2. Provide proof of purchase (invoice).
3. Provide photos if required.
4. Pickup address must match delivery address.
5. Refunds are processed after product is received and inspected, to the original payment method.

Defect Reporting

• Inspect all products within 3 days of delivery.
• Report any physical damage immediately; later reports may be rejected.

Geographical Restrictions

• Warranty claims require the product to be in the USA at the time of claim.
• Returns are only valid in territories where Origin sells & ships.

Bed Frames – Lifetime Warranty

• No Free Trial
• Lifetime Warranty – Valid for the original purchaser against manufacturing defects.
• Excludes upholstery fabrics; valid only with original fabric
• One-time repair or replacement of defective parts (including labor) at no cost

Bed frames, including upholstered and adjustable models, are covered by a lifetime warranty against defects in materials and workmanship when used under normal residential care and conditions. Please note that bed frames are not eligible for a free trial.

This warranty applies only to the structural components of the bed frame and does not extend to upholstery fabrics. Upholstery fabrics are excluded from coverage, and the warranty remains valid only if the furniture retains its original fabric.

In the event that your bed frame is determined to have a manufacturer defect in workmanship or materials, Origin, at its sole discretion, will repair or replace the defective parts, including labor, at no cost to the customer. It will not restart or extend the original warranty period. Delivery or processing fees may apply and will be communicated at the time of claim.

1. Email support@originmattress.com with order number and reason for return/warranty claim.
2. Provide proof of purchase (invoice).
3. Provide photos if required.
4. Pickup address must match delivery address.
5. Refunds are processed after product is received and inspected, to the original payment method.

Defect Reporting

• Inspect all products within 3 days of delivery.
• Report any physical damage immediately; later reports may be rejected.

Geographical Restrictions

• Warranty claims require the product to be in the USA at the time of claim.
• Returns are only valid in territories where Origin sells & ships.

Mattress Topper – 3-Year Limited Warranty

7-Night Free Trial – Eligible for return within 7 nights from the date of delivery.
3 Years Warranty – Valid for the original purchaser against manufacturing defects.

The Origin Mattress Topper is covered by a three (3) year limited warranty for the original purchaser, beginning from the date of delivery. This warranty applies only under normal household use and conditions, and is non-transferable.

Coverage Includes:
• Sagging or Indentation: Permanent sagging or body impressions greater than one (1) inch in depth, measured without weight applied.
• Foam Integrity: Cracking, splitting, or other material failure of the foam components occurring under normal residential use.

Exclusions: This limited warranty does not cover the following:
• Normal wear and tear: Gradual softening of the foam, minor cosmetic imperfections, or slight changes in comfort that naturally occur with regular use.
• Preference-related issues: Any dissatisfaction relating to comfort level, feel, or personal preference after use.
• Improper use or handling: Damage caused by misuse, abuse, or failure to use the mattress topper on a suitable, supportive mattress surface.
• Unsanitary conditions: Stains, mold, odors, infestations, or damage caused by exposure to liquids, damp environments, or lack of proper ventilation.
• Commercial use: Use of the mattress topper in a commercial, institutional, or hospitality setting.
• Unauthorised purchases: Products purchased through unauthorised sellers, resale platforms, or second-hand transactions.

Replacement Terms:

In the event of a valid warranty claim, Origin will, at its sole discretion, repair or replace the mattress topper. If a replacement is issued, it will not restart or extend the original warranty period. Delivery or processing fees may apply and will be communicated at the time of claim.

1. Email support@originmattress.com with order number and reason for return/warranty claim.
2. Provide proof of purchase (invoice).
3. Provide photos if required.
4. Pickup address must match delivery address.
5. Refunds are processed after product is received and inspected, to the original payment method.

Defect Reporting

• Inspect all products within 3 days of delivery.
• Report any physical damage immediately; later reports may be rejected.

Geographical Restrictions

• Warranty claims require the product to be in the USA at the time of claim.
• Returns are only valid in territories where Origin sells & ships.

Pillows – 2-Year Warranty

7-Night Free Trial and 2-Year Warranty

7-Night Free Trial Pillows are eligible for return within seven (7) nights from the date of delivery. For multiple quantities of the same pillow purchased within a single order, only one unit per pillow category may be returned. Returned pillows are not restocked and may be donated at Origin’s discretion.

2-Year Limited Warranty The Origin Latex Pillow is covered by a two (2) year limited warranty for the original purchaser, beginning from the date of delivery. This warranty applies only under normal household use and conditions and is non-transferable.

Coverage Includes:
• Material Integrity: Cracking, splitting, or other material defects in the latex core under normal use.
• Manufacturing Defects: Faults in workmanship or materials that impair the intended performance of the pillow.

Exclusions: This warranty does not cover:
• Normal wear and tear: Gradual softening of the latex, flattening, or changes in comfort that occur with use.
• Preference-related issues: Dissatisfaction due to personal comfort preference or minor cosmetic imperfections.
• Improper use or handling: Damage caused by misuse, abuse, or use without a suitable pillowcase/protector.
• Unsanitary conditions: Stains, odors, mold, infestations, or damage caused by liquids or damp environments.
• Commercial use: Use in hotels, dormitories, or other institutional/commercial settings.
• Unauthorised purchases: Items purchased through unauthorised sellers, resale platforms, or second-hand transactions.

Replacement Terms:

In the event of a valid warranty claim, Origin will, at its sole discretion, repair or replace the defective pillow. If a replacement is issued, it does not restart or extend the original warranty period. Delivery or processing fees may apply and will be communicated at the time of claim.

1. Email support@originmattress.com with order number and reason for return/warranty claim.
2. Provide proof of purchase (invoice).
3. Provide photos if required.
4. Pickup address must match delivery address.
5. Refunds are processed after product is received and inspected, to the original payment method.

Defect Reporting

• Inspect all products within 3 days of delivery.
• Report any physical damage immediately; later reports may be rejected.

Geographical Restrictions

• Warranty claims require the product to be in the USA at the time of claim.
• Returns are only valid in territories where Origin sells & ships.

Bedding

For hygiene reasons, bedding products (including sheets, pillowcases, quilts, protectors, and similar items) are final sale and not eligible for return or exchange unless faulty or misdescribed.

Bedding products are non-refundable, non-exchangeable, and not covered by any warranty.

Once delivered, these items are considered final sale.

1. Email support@originmattress.com with order number and reason for return/warranty claim.
2. Provide proof of purchase (invoice).
3. Provide photos if required.
4. Pickup address must match delivery address.
5. Refunds are processed after product is received and inspected, to the original payment method.

Defect Reporting

• Inspect all products within 3 days of delivery.
• Report any physical damage immediately; later reports may be rejected.

Geographical Restrictions

• Warranty claims require the product to be in the USA at the time of claim.
• Returns are only valid in territories where Origin sells & ships.